Hospitality Consulting & Training 

Is your company in need of  enhancing and elevating your event team’s planning skills and customer service? Do you find there is a disconnect between the events team and operations team?

As a leader for the Convention Services department with a Four-Diamond hotel in Chicago and an Event Producer for a high end caterer,  I consistently ranked in the top 5 in the company for planning and customer satisfaction.  I bring my skills and knowledge to your team to help them become better partners to not just your customers, but your operations team.

Comprehensive training is offered to associates such as Catering Managers, Conference and Convention Service Managers,  and Event Producers to enhance their understanding of their role to both internal and external stakeholders. 

Training Topics Include:
– What is my role?
– Who are my stakeholders?
– What does my operations team need from me, and why? 
– How to manage an inexperienced customer. It’s OK to educate them!
– How to partner with your customers – what questions should I ask?
– Ways to go above & beyond for your customer and attendees.